Payment Policy
Welcome to pervance.com. This Billing Policy explains how we (“Pervance”, “we”, “our”, or “us”) handle payments, billing details, and related processes. By placing an order, you agree to the terms outlined below.
Accepted Payment Methods
We currently accept the following secure payment methods:
Major credit and debit cards: Visa, MasterCard, American Express, Discover, JCB
Digital wallets: Apple Pay, Google Pay
All transactions are processed in British Pounds Sterling (£).
Billing Information
By making a purchase, you agree to provide accurate and up-to-date billing and contact details (including email, billing address, and payment credentials).
Please ensure your information remains current to avoid delays with processing or delivery.
Pricing & Promotions
Pricing Policy
Product prices are displayed in GBP (£) and may change without prior notice.
We reserve the right to update prices, discontinue items, or adjust availability.
Promo Codes
Discount or promotional codes must be entered at checkout.
Codes cannot be applied retroactively and may not be combined unless explicitly stated.
Order Confirmation & Invoicing
Order Confirmation
After placing your order, you will receive a confirmation email summarising:
Items purchased
Chosen shipping method
Your billing and contact details
This email serves as your proof of purchase.
Invoice
A full, itemised invoice will be sent by email with your shipping confirmation and may also be included in your parcel.
Payment Processing
Authorisation
By submitting your payment information at checkout, you authorise us to charge the total order amount using your selected payment method. All transactions undergo verification, fraud prevention, and security checks.
Payment Failure
If a payment is declined, you will be notified by email. Your order will remain on hold until payment is successfully completed. You may be asked to provide an alternative method of payment.
Disputes & Chargebacks
Order Issues
If there’s a problem with your order (e.g., wrong item, undelivered parcel, billing discrepancy), please contact us directly at hello@pervance.com Our support team is committed to resolving concerns quickly and fairly, in line with our Return & Refund Policy.
Chargebacks
All chargebacks are investigated thoroughly. If a dispute is found to be unfounded or fraudulent, Pervance reserves the right to recover the original amount and any associated costs.
Contact Us
We’re here to assist you:
Email: hello@pervance.com
Phone: +44 808 531 0793
Address: 382 Stratford Road, Birmingham, B11 4AB, United Kingdom
Operating Hours (GMT – London):
Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 10:00am – 2:00pm
Expect a response from us in less than 24 hours.
For more support, visit our Contact Us page.