FAQ
Frequently Asked Questions (FAQ) – Pervance
Below are answers to the most common questions we receive about our products, services, and policies.
Need help with something else? You can reach us anytime:
📧 Email: hello@pervance.com
📞 Phone: +44 808 531 0793
🏢 Address: 382 Stratford Road, Birmingham, B11 4AB, United Kingdom
General Questions
How can I contact Pervance customer service?
You can email us at hello@pervance.com or call +44 808 531 0793 Our support team is ready to help.
Orders & Shipping
How do I place an order?
Browse our collection, select your preferred item, size and colour, add products to your cart, and follow our secure checkout process.
Which payment methods do you accept?
We accept:
Credit/debit cards (Visa, Mastercard, American Express)
Digital wallets (Apple Pay, Google Pay)
Other cards (Discover, JCB)
How long does delivery take?
Handling time: 1–2 business days (Monday–Friday)
Transit time: 3–7 business days (Monday–Friday)
Total estimated delivery time: 4–9 business days from order placement
Do you offer international shipping?
Currently, we only ship within the United Kingdom.
Is shipping free?
Yes — we offer free standard shipping on all UK orders, with no minimum spend.
Returns, Refunds & Exchanges
What is your return & exchange policy?
We accept returns and exchanges for both defective and non-defective products within 30 days of delivery. All eligible returns and exchanges come with a free downloadable pre-paid return label.
How do I return or exchange a product?
Email hello@pervance.com within 30 days of delivery.
Include your order number, reason for the return or exchange, and photos if the item is defective.
We’ll email you a free pre-paid return label and instructions.
Pack your item in the original packaging and drop it off at your nearest Royal Mail or approved courier.
Are exchanges accepted?
Yes — exchanges are always accepted within the 30-day return period for a different size, colour, or even a different product.
When will I get my refund?
Once we receive and inspect your returned item, refunds are issued within 7 business days to your original payment method in British Pounds Sterling (£).
Products
Are your products high-quality?
Yes — our pieces are made from premium materials for style, comfort, and durability.
How do I choose the right size?
If you need help choosing, contact our customer service team for personalised advice.
Account & Privacy
Do I need an account to place an order?
No — guest checkout is available. However, creating an account allows you to track orders, save addresses, and speed up future purchases.
Is my personal information secure?
Yes — we use SSL encryption and trusted secure payment gateways to protect your data. Your privacy is also protected under our Privacy Policy.
How can I subscribe to your newsletter?
Enter your email address in the subscription box at the bottom of our homepage to receive updates on new arrivals, exclusive offers, and tips.
Contact Us
We’re here to assist you:
Email: hello@pervance.com
Phone: +44 808 531 0793
Address: 382 Stratford Road, Birmingham, B11 4AB, United Kingdom
Operating Hours (GMT – London):
Monday to Friday: 9:00am – 6:00pm
Saturday & Sunday: 10:00am – 2:00pm
Expect a response from us in less than 24 hours.
For more support, visit our Contact Us page.